Solo For Diamonds Gdrp Privacy Policy

Version: November 3, 2018

The current document (“Privacy Policy”) specifies how we, SOLO For Diamonds (info@solofordiamonds.com) (“SOLO For Diamonds” “us”, “we” or “our” or) shall collect, utilize and store the data about you (“User”, “you”), including the following cases of usage:

  • Browsing or visiting our website (“Website”)
  • Using the features or interacting with our Website
  • Creating an account
  • Purchasing products
  • Requesting a customized design
  • Using “drop a hint” feature on our Website
  • Using “refer a friend” feature on our Website
  • Using “engagement moment” feature
  • Sending us support requests (via chat and etc.)
  • Contacting us for other issues (customer support)
  • Signing up for our newsletter

We pay great respect to user privacy and make all efforts to ensure that the platform corresponds to the modern standards of user privacy. We suggest you carefully reading this Privacy Policy to understand in details the practices we employ on handling your Personal Data. By “Personal Data” we mean any data that together with other information or alone can be used to identify a person in unique way.

  • Table of contents:
  • Data collected, reasons, and usage practices
  • Personal data protection and storage
  • Sharing your personal data with third parties
  • Additional information on personal data sharing
  • Details on your rights
  • Website usage rules for children
  • Contacts

We preserve the right to update our Privacy Policy at any time and consequently we suggest you checking for the latest Privacy Policy version periodically. In case of any significant changes to the principles by which we use your Personal Data at the time of collection made in a manner different from that stated you will be notified via a notice posted on our Website or by other means.

1. Data Collected, Reasons, Usage Practices

What data is collected
Why we need your data and for what reasons
Legal notes
Sharing your data with third parties
Data storage time
Consequences if no personal data are provided

Browsing or visiting our Website

  • Cookies
  • Collecting and storing data

The subject related to the collected data gives consent that his or her personal data will be processed for one or several specific purposes.

Legitimate interest (e.g. essential cookies)

  • GoInterpay
  • MeteorIT
  • JetPay
  • PayPal
  • Splitit
  • Facebook
  • Google
  • Emarsys
  • Forter
  • Yotpo
  • Talkable
  • Snapchat
  • Tweeter
  • Bing
  • Bizrate
  • Criteo
  • Hotjar
  • Lucky Orange
  • Pinterest
  • Namogoo
  • Quora
  • Taboola
  • Trade Global

This depends on the cookies in question. Certain cookies (e.g. essential cookies) cannot be disabled. If you refuse to participate in Google Analytics tracking, please click here. Settings for these cookies can be controlled via your browser settings. Read more details in our Cookie Policy.

Cannot collect and store the information
Cannot use or access some parts of the website

Using the features or interacting with our Website

Creating an account and purchasing products

  • Full name
  • Email
  • Shipping\Billing address (Account)
  • Full name
  • Company
  • Address
  • City
  • Country
  • State
  • Zip code
  • Phone number
  • Country code
  • Credit card type
  • Credit card's number
  • Credit card's expiry date
  • CID
  • PayPal Details
  • Creating an account
  • Order processing
  • Sending the product
  • Purchasing or selling process

The processing is done to fulfill the requirements of an agreement, which includes the data subject as a party, as well as to perform certain actions according to the data subject request prior to entering into the agreement.

Legitimate interest (e.g. fulfilling an order)

Your data may be shared with third party platforms for the following purposes:

  • Hosting
  • Storage
  • Item review
  • Customer support
  • Prevention of fraud
  • Processing of payments
  • CRM

Your data is stored until it’s no longer needed; we may also delete it proactively or you may send us a request for deletion. We would like to note that your data may be stored for a longer or shorter period of time in accordance with data retention laws.

Cannot process the product order and fulfill the agreement

Requesting a customized design

  • Full name
  • Email
  • Phone number
  • Request processing

The processing is done to fulfill the requirements of an agreement, which includes the data subject as a party, as well as to perform certain actions according to the data subject request prior to entering into the agreement.

Legitimate interest (e.g. request processing)

Your data may be shared with third party platforms for the following purposes:

  • Hosting
  • Storage
  • Item review
  • Customer support
  • CRM

Your data is stored until it’s no longer needed; we may also delete it proactively or you may send us a request for deletion. We would like to note that your data may be stored for a longer or shorter period of time in accordance with data retention laws. 

Cannot process the request

Using “drop a hint” feature on our Website

  • Full name
  • Email address
  • Hint processing
  • Adding you to the mailing list (by your consent)

Legitimate interest (e.g. hint processing).

The subject related to the collected data gives consent that his or her personal data will be processed for one or several specific purposes (e.g. to be added to the mailing list)

Your data may be shared with third party platforms for the following purposes:

  • Hosting
  • Storage
  • Email marketing
  • Processing purposes

Your data is stored until it’s no longer needed; we may also delete it proactively or you may send us a request for deletion. We would like to note that your data may be stored for a longer or shorter period of time in accordance with data retention laws.

Cannot process the hint

Cannot add you to the mailing list

Using “refer a friend” feature on our Website

  • Full name
  • Email address
  • “Refer a friend” request processing
  • Adding you to the mailing list (by your consent)

Legitimate interest (e.g. request processing).

The subject related to the collected data gives consent that his or her personal data will be processed for one or several specific purposes (e.g. to be added to the mailing list)

Your data may be shared with third party platforms for the following purposes:

  • Hosting
  • Storage
  • Email marketing
  • Processing purposes

Your data is stored until it’s no longer needed; we may also delete it proactively or you may send us a request for deletion. We would like to note that your data may be stored for a longer or shorter period of time in accordance with data retention laws.

Cannot process your request

Cannot add you to the mailing list

Using “engagement moment” feature

  • Full name
  • Email address
  • Partner's full name
  • Photo/picture
  • Country and City
  • Order id / ring ID
  • Instagram account name
  • Message (e.g. How you met your partner or engagement story)
  • Any additional data you want to specify
  • Your “engagement moment” processing and sharing
  • Sending a copy (if requested)
  • Publishing it on our Website or SOLO for Diamonds channels (e.g. social networks (by your consent))

The subject related to the collected data gives consent that his or her personal data will be processed for one or several specific purposes.

Your data may be shared with third party platforms for the following purposes:

  • Hosting
  • Storage
  • Email marketing
  • Processing purposes
  • Google Docs
  • Social networks

Your data is stored until it’s no longer needed; we may also delete it proactively or you may send us a request for deletion. We would like to note that your data may be stored for a longer or shorter period of time in accordance with data retention laws.

Cannot process and publish your engagement story

Sending us support requests or contacting us for other issues (customer support via chat and etc.)

  • Full name
  • Email
  • Phone number
  • Any additional data you want to specify
  • Answer questions
  • Provide support

The processing is done to fulfill the requirements of an agreement, which includes the data subject as a party, as well as to perform certain actions according to the data subject request prior to entering into the agreement.

Legitimate interest (e.g. responding to your request)

Your data may be shared with third party platforms for the following purposes:

  • Hosting
  • Storage
  • Item review
  • Customer support
  • Fraud prevention
  • Payment processing
  • CRM

Your data is stored until it’s no longer needed; we may also delete it proactively or you may send us a request for deletion. We would like to note that your data may be stored for a longer or shorter period of time in accordance with data retention laws.

Cannot assist you or respond to your query

Signing up for our newsletter

  • Full name
  • Email
  • Birthday
  • Gender
  • Adding you to our mailing list
  • Sending newsletters or other marketing media.

The subject related to the collected data gives consent that his or her personal data will be processed for one or several specific purposes.

Your data may be shared with third party platforms for the following purposes:

  • Hosting
  • Email marketing
  • Storage
  • CRM

Your data is stored until it’s no longer needed; we may also delete it proactively or you may send us a request for deletion. We would like to note that your data may be stored for a longer or shorter period of time in accordance with data retention laws.

Cannot add you to our mailing list

Cannot send you marketing media

2. Personal Data Protection And Storage

Below is the security-related information. To mitigate any risks related to accidental deletion or loss, as well as unauthorized disclosure or access to your personal data, we have provided certain security, organizational and technical measures appropriate to the specifics of the protected information. However, please note that we provide no guarantees on information exposure in a result of malicious attack on our servers. At the same time, we put in practice all efforts reasonable to ensure reliable process of acquisition and protection of any information covered by this Privacy Policy as well as any applicable regulations and laws. Since data security to a certain degree depends on the security measures taken for a computer, device or network, which is used to connect to us, as well as the security measures employed to protect your user IDs and passwords, we suggest you taking appropriate steps to protect your personal data.

Below is the information about how we retain Personal Data. In certain situations your Personal Data might be retained for longer time periods than the periods of data storage specified in Section 1, e.g. (i) in cases required in accordance with accounting, legal, tax, or regulatory requirements, or (ii) to ensure that accurate records of your actions are kept for the cases when any issues or complaints arise, or (iii) if there are reasons to believe that a possible legal suit might happen with your Personal Data or your actions involved.

3. How We Protect And Store Your Information

Below are the cases for which we preserve the right to share your data (aside from sharing with third parties mentioned in Section 1):

  • With regulatory bodies, to be able to comply with any applicable rules, regulations, and laws, as well as any requests of regulatory, law enforcement and other governmental bodies, or by a court order, if required and to the extent necessary.
  • In case a certain amount of our assets or the entire business is sold or transferred to a third party, we might need to disclose information (in the smallest extent necessary) to a third party — potential or actual buyer of our assets or the entire business.
  • In case a third party acquires us or we are merged with another entity, or in case a bankruptcy or a similar situation happens, we may transfer or authorize another party to access your Personal Data as required by such events.
  • In any cases that you have previously consented on your Personal Data sharing (including consent on participation in marketing campaigns or using additional optional website features or services).

4. Additional Notes On Personal Data Transfer

We guarantee that transfers inside the SOLO for Diamonds Group are always protected by an agreement between the SOLO for Diamonds Group members (aka intra-group agreement) according to which each member shall ensure adequate protection of Personal Data during any transfer.

We obtain contractual assurance from any third parties who participate in the provision of our services and products to protect your Personal Data in cases when your Personal Data is transferred beyond EU/EEA borders. Some of these certification schemes such as EU-US Privacy Shield are well recognized for Personal Data protection when transferring it from EU to US.

Any information requests we receive from regulatory bodies and law enforcement are carefully validated before disclosing any of the requested Personal Data.

5. Details On Your Rights

Individuals protected by this GDPR have the following rights (certain exemptions or deviations may apply):

  • The right to access any pertained data related to you. This right is typically free of charge, yet we might charge an administrative fee appropriate for the case and where permitted by applicable law.
  • The right to request amending any of your Personal Data pertained being misleading or inaccurate.
  • The right to request erasure of any of your Personal Data. In certain circumstances we are as well required to hold your Personal Data, e.g. for defense of legal claims, testing or establishment.
  • The right to refuse processing of your Personal Data or restrict the process. However, please note that in certain circumstances we might be legally forced to decline such request.
  • Data portability right. This right means that you may request your Personal Data to be sent to you in a machine-readable, structured and widely spread format, as well as to forward the received data to other controllers.
  • The right to refuse to participate in profiling.
  • The right for filing complaints to local supervisory authority related to data protection (i.e., at your habitual residence location, or work as well as at the place of declared infringement) at anytime. However, before contacting your local supervisory authority, we would like to ask you to attempt settle any questions directly with us.
  • The right to withdraw your consent. However, in certain circumstances we might be obliged to continue with your data processing, particularly in cases when this is required by regulatory and legal obligations.
  • The right to request information about the grounds according to which your Personal Data is sent outside of the borders of the EU Economic Area, though we may partially redact the related agreements about data transfer to ensure confidentiality for the third parties involved.

You can address any inquiries regarding your rights to at info@solofordiamonds.com . Considering legal and any other related considerations, we are going to take feasible efforts to promptly act on your request or notify you on any additional data needed to fulfil your request. Before disclosing the requested Personal Data, certain additional information might be needed for security purposes to verify your identity when your request is processed. A fee may be charged by us if permitted by law, for example in case your request has no grounds or is excessive.

In the event that your request affects freedoms and right of others adversely (for example, breaks confidentiality between us and other parties involved) or in the case we are entitled to deal with your request legally in a different way than you have initially requested, we will fulfill your request to the maximum extent possible in accordance with the applicable legislation.

6. Website Usage Rules For Children

None of the services and products that we offer are meant to be used by children. You may not specify any information requested or use our Website in case you are younger than 18 years old. We have no intention to collect any data from, and/or about, underage persons.

7. Interaction With And Links To Third Party Products

Our Website may include features that require interaction with or contain links to mobile apps, third party websites, services, or your Third Party Account, that are not owned by us or are under our control (i.e. each “Third Party Service”). We hold no responsibility for content provided by such Third Party Services as well as privacy practices exercised by them. Also please note that Third Party Services may be collecting certain Personal Data. That is why you should always carefully read the Terms of Use as well as Privacy Policy when you choose to interact with any of the related Third Party Services.

8. Log Files

Log files are a common practice and we may use them as well. The log files may include information about Internet Service Provider (ISP), browser type, date and time stamp, clicked pages, internet protocol (IP) addresses, referring/exit pages, as well as any additional data that is sent by your browser to us. This information is typically used for trends analysis, Website administration, tracking user interaction with the Website, as well as for collecting data on demographics.

9. Cookies And Other Tracking Technologies

We may use “cookies”, anonymous ID’s and other related technologies of tracking for our Website in order to ensure correct operation of our Website and present you the customized information intended specifically for you. A “cookie” file is a small-size file containing text data that may be used, for example, to collect data about user interactions with the Website. Via certain cookie files and other related technologies we may acquire Personal Data, for example, an IP address specified by users. Most modern browsers have inbuilt cookie control options allowing you to accept or refuse to use cookie files, or completely delete them from your computer. Most modern browsers have options to enable notifications when cookie files are received, as well as to completely block cookies.

10. Google Analytics

“Google Analytics” tool may be used for our Website to collect data on the Website usage. Google Analytics collects data allowing to understand the frequency of user visits to the Website, pages visited, as well as to identify other websites they visit prior to visiting the Website. The information received from Google Analytics is used for maintenance and improvement of the products we offer and our Website as well. Data collected by means of Google Analytics is not combined with personally identifiable data. All details on the rights to use and share data collected by Google Analytics about your visits to our Website are presented by the Google Analytics Terms of Service as well as Google Privacy Policy. To find out how Google collects and processes data via its Google Analytics service, please visit http://www.google.com/policies/privacy/partners/. If you would like to ensure that your data is not collected by Google Analytics, you may download and install Google Analytics Opt-out Browser Add-on from the following link https://tools.google.com/dlpage/gaoptout/.

11. California Privacy Rights

As per California Civil Code Section 1798.83, our customers being California residents may request us certain information regarding Personal Data disclosure to third parties to be used directly for marketing purposes. You are welcome to contact at info@solofordiamonds.com if you’d like to make such a request. We would like to mention that we are only required responding to a single request per customer per year.

12. “Do Not Track” Notice For California Residents

Currently we do take any action or respond to “do not track” notifications from web browsers or other services that enable the consumers to choose whether the collection of personally identifiable data about their online actions, as well as when using third-party online services and web sites, is allowable. We may grant permission to third parties (including analytics tool developers) to collect personally identifiable data about your online activities over time and across different websites when a consumer uses our Website.

13. Deletion Of Content From California Residents

As per Section 22581 of California Business and Professions Code For registered users being California residents who has not yet reached 18 years old, it is permitted to request removal of Personal Data and content that was publicly posted. If you’d like your Personal Data or content to be removed, you should specify which Personal Data or content should be removed, and we will act in accordance with the applicable legislation. You should be aware that it is impossible to restore the removed data after the removal operation. Additionally, that kind of removal does not guarantee complete or comprehensive removal of your posted content or Personal Data as well as when no requirements are set by the law to oblige us to remove the content in certain circumstances.

14. Contact Us

In case any complaints, concerns or questions arise about how we comply with this Private Policy as well as applicable data protection laws, or in the case you wish to claim your rights, we kindly ask you to contact us at info@solofordiamonds.com first.